How Long Will it Take To Get my Necklace?

Please allow up to 7 business days for your jewelry to be shipped out. Increase in volume may affect the time your jewelry may ship out by 2 to 3 days.

What material are the necklaces made of?

18k Gold Filled or 18K Gold Plated over Stainless Steel/Brass.

 **For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. However, we do offer repair services for a fee. Please contact our customer service team for further details at info@prettyonujewelry.com.

Customer Care:

Avoid wetting, sweating, and sleeping with your Pretty on u jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.             

Jewelry Order Cancellations & Returns:

Unfortunately, Pretty on u jewelry has a no refund/cancellation policy.  We apologize for the inconvenience. 

We cannot update discount code promos to your order after your order has been placed.

If you have any concerns about your jewelry please email us at info@prettyonujewelry.com.

Jewelry Changes:

Once your order is placed, it is immediately process. If there are any mistakes with your orders, you must contact us through email (info@prettyonujewelry.com) within 24 hours of placing your order. This change request may not be guaranteed depending on the step the jewelry is within  processing.


We only accept exchanges for items purchased Online based on the following requirements. We will not accept an exchange if requested more than 7 days after the purchase. Pretty on u jewelry orders may be returned by mail, but shipping and handling fees are not refundable. The return label and cost to ship your order back to us will be paid for by the customer.


Please email info@prettyonujewelry.com within 3 days of your purchase if you notice anything wrong with your order. 

What if my necklace does not fit?

Please Email us immediately after you order your necklace if you would like to request for your necklace to be a longer length! Our chains are usually 16 inch or 18 inch long, however you can request for 18 inch or 20 inch for a small fee of $5 depending on the necklace.

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code.

What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible.

What if my package is lost?

Pretty on u jewelry is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen please contact USPS as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

Damaged upon arrival:

Please email info@prettyonujewelry.com within 3 days of delivery if you notice anything wrong with your order and we will replace the parts that has been damaged due to delivery.

What if my jewelry breaks?

If jewelry is damaged upon arrival due to a defective piece or damaged during shipment, please email us within 72 hours of delivery with photo evidence in order for us to send you a brand new piece. However, after 72 hours we are no longer liable for any breakage caused by the customer. 

International Shipping Cost?

International Shipping is $10.99 for all orders under $100. Orders over $100 will receive free shipping.Please keep in mind this fee is for us to ship to your country. We are not responsible for additional fees you may have to pay such as custom/import fees to receive your order.

How much is USA shipping?

Shipping within the United States $4.99 for orders under $50. For orders from $50 to $99.99 shipping fee will be $2.99. All orders over $100 will receive free shipping.

Further Questions?

For any other further questions please email us at info@prettyonujewelry.com.